INTRODUCTION

Welcome to InstaRoof, a mobile application that provides roof measurement and estimation services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

By using InstaRoof, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the application.

INFORMATION WE COLLECT

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for an account
• Use our services
• Contact us for support
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Profile information and preferences
• Payment information (processed securely through third-party providers)
• Professional information (contractor details, business information)

Automatically Collected Information

When you use InstaRoof, we may automatically collect certain information about your device and usage, including:

• Device information (device type, operating system, unique device identifiers)
• Usage data (app features used, time spent in app, user interactions)
• Location information (with your explicit consent, for mapping and measurement features)
• Log data (IP address, browser type, access times, crash reports)

Camera and Photo Information

Our app requires camera access to:

• Capture photos of roofs for measurement purposes
• Take pictures for project documentation
• Enable augmented reality measurement features

Photos taken through the app are processed locally and uploaded to secure servers only with your explicit consent for specific projects.

Location Information

We collect location data when you:

• Enable location services for the app
• Use mapping and measurement features
• Allow the app to access your device's GPS functionality

Location data is used to:

• Provide accurate roof measurements and estimates
• Display relevant local information
• Improve service quality and app functionality

HOW WE USE YOUR INFORMATION

We use the collected information for various purposes:

Service Operations

• Provide, operate, and maintain the InstaRoof application
• Process roof measurements and generate estimates
• Manage user accounts and authentication
• Process payments and handle billing
• Provide customer support and respond to inquiries

Service Improvement

• Analyze usage patterns to improve app functionality
• Develop new features and services
• Conduct research and analytics
• Monitor and analyze trends and usage

Communication

• Send service-related notifications and updates
• Provide technical support and customer service
• Send promotional materials (with your consent)
• Respond to your comments and questions

Legal and Security

• Comply with legal obligations and enforce our terms
• Protect against fraud, abuse, and security threats
• Resolve disputes and enforce agreements
• Maintain data security and integrity

INFORMATION SHARING AND DISCLOSURE

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud storage and hosting services
• Payment processing (Stripe)
• Analytics and app performance monitoring
• Customer support services
• Marketing and communication services

These providers are contractually obligated to protect your information and use it only for specified purposes.

Business Partners

With your consent, we may share information with business partners to:

• Provide integrated services
• Offer relevant products and services
• Facilitate business relationships

Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government investigations
• Law enforcement requests
• Protection of our rights and safety
• Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction. We will notify users of any such change in ownership or control.

DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

DATA RETENTION

We retain your personal information only as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Achieve the purposes outlined in this Privacy Policy

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Specific retention periods:

• Account information: Retained while account is active, plus 3 years after closure
• Usage data: Retained for 2 years for analytics purposes
• Payment information: Retained as required by financial regulations
• Support communications: Retained for 5 years

YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format
• Review how your information is being used

Correction and Updates

• Request correction of inaccurate information
• Update your account information and preferences
• Modify consent settings

Deletion

• Request deletion of your personal information
• Close your account and remove associated data
• Withdraw consent for specific processing activities

Restriction and Objection

• Restrict processing of your information in certain circumstances
• Object to processing based on legitimate interests
• Opt-out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

CHILDREN'S PRIVACY

InstaRoof is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer information internationally, we implement appropriate safeguards to ensure your information receives adequate protection, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by regulatory bodies
• Certification schemes and codes of conduct

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know

• Request information about the categories and specific pieces of personal information we collect
• Learn about the sources of information and purposes for collection
• Understand how information is shared with third parties

Right to Delete

• Request deletion of personal information we have collected
• Exception may apply for legal compliance or legitimate business purposes

Right to Opt-Out

• Opt-out of the sale of personal information (we do not sell personal information)
• Direct us not to sell your information to third parties

Right to Non-Discrimination

• Receive equal service and pricing regardless of privacy choices
• Not be penalized for exercising privacy rights

To exercise these rights, please contact us at privacy@instaroof.com or use the in-app privacy settings.

EUROPEAN UNION DATA PROTECTION

If you are located in the European Union, we process your personal information based on the following legal grounds:

Consent

• You have given clear consent for processing for specific purposes
• You can withdraw consent at any time

Contract Performance

• Processing is necessary to perform a contract with you
• Processing is necessary to take steps before entering into a contract

Legitimate Interests

• Processing is necessary for our legitimate business interests
• Your rights and freedoms do not override these interests

Legal Compliance

• Processing is necessary to comply with legal obligations
• Processing is required by law or regulation

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you through the app or via email
• Request your consent for material changes if required by law
• Provide a reasonable notice period before changes take effect

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

THIRD-PARTY SERVICES

InstaRoof integrates with various third-party services that have their own privacy policies:

Google Services

• Google Maps API for location and mapping features
• Google Sign-In for authentication
• Firebase for app analytics and crash reporting

Payment Processing

• Stripe for secure payment processing

Cloud Services

• Google Cloud Platform for data storage, hosting, and additional cloud services

We encourage you to review the privacy policies of these third-party services as they govern the collection and use of information by these providers.

CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.

ACKNOWLEDGMENT

By using InstaRoof, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms and conditions.

This Privacy Policy is effective as of the date listed above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.